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Guest service supervisor

Overview

Languages

English

Education

  • College/CEGEP

Experience

7 months to less than 1 year

Work setting

  • Hotel, motel, resort

Responsibilities

Tasks

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Requisition materials and supplies

Supervision

  • 5-10 people

Additional information

Work conditions and physical capabilities

  • Attention to detail
  • Standing for extended periods

Personal suitability

  • Accurate
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Organized
  • Team player