HQ Learning Hub

Guest service supervisor

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Business/commerce, general
  • Hospitality administration/management, general
  • Tourism and travel services management

Experience

5 years or more

Work setting

  • Hotel, motel, resort

Responsibilities

Tasks

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies

Additional information

Work conditions and physical capabilities

  • Standing for extended periods
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Weight handling

  • Up to 45 kg (100 lbs)

Personal suitability

  • Excellent oral communication
  • Excellent written communication
  • Flexibility

Benefits

Health benefits

  • Health care plan

Other benefits

  • Other benefits